Free delivery in France from 85€ incl. taxes ! - Shipping under 24-48h !

Importer of Japanese artisanal fine foods and ingredients

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FAQ - Account & Orders

You can order on our website without creating an account. To do so, you simply have to select your favorite Japanese products to constitute your cart. Once you are satisfied with your order, click on the “next” button from your cart. You will be invited to fill in your contact information in the “instant checkout” section to place an order without creating an account.

You can find the invoices corresponding to your past orders on our website in the “History and details of my orders” section of your customer space. If this is not the case, we invite you to contact our customer service by email at contact@umamiparis.com or by phone on +33 (0)1 43 94 97 91 so that our team sends you the correct invoice as soon as possible by email.

We can send your order without including the invoice. To do so, you can leave us a note when you place your order or contact us by mail at contact@umamiparis.com or by phone on +33 (0)1 43 94 97 91 once you have placed your order.

In case of a mistake in your order, you can contact us by email at the following address : contact@umamiparis.com or by phone on +33 (0)1 43 94 97 91. Our team will do everything necessary to find the best solution and send you your Japanese products.

Umami Paris will send you several emails to keep you informed of the progress of your order. When your order is sent to the delivery company you have selected, a tracking number is sent to you so that you can follow the progress of your order.

If you need help or information, we invite you to contact our customer service by email at contact@umamiparis.com or by phone on +33 (0)1 43 94 97 91.



To create an account on the Umami Paris website, all you need to do when you first access the website is to :

1 - Click on « Log In » at the top right of your screen on the home page.

2 - Once on the identification page, fill in your email address in the “Create your account” space on the left of the page.

3 - Click on “validate” and fill in the other informations.

You will receive an email confirming the creation of your account and reminding you of your login. These informations will be necessary to identify you and follow your orders.

Your account on Umami Paris allows you to have useful information about your orders, to make a list of favorites, to consult your credit notes and coupons as well as to print your invoices or to consult and modify your personal information.

If you have not received an email to reset your password, you may want to check your SPAM or junk mailboxes. If you still haven't found the email, we invite you to contact our customer service by email at contact@umamiparis.com or by phone on +33 (0)1 43 94 97 91.

You have lost your password? By clicking on the "my account" tab, you will find the identification page. You just have to click on “Forgot your password ?”, then fill in your email address in the field provided. Our technical service will send you an email to reset your password. With this new temporary password, go to our site and click again on “my account”. Fill in the new login information. You will be able to change your password in the "my account" section and then "my personal information".