Picking up your order at the warehouse is done by appointment only. Once your order is ready, you will receive a confirmation email. We invite you to contact our team on +33 (0)1 43 94 97 91, from Monday to Friday between 9:30 am and 5:30 pm, to make an appointment to collect your order. You will be able to collect your order at the times agreed with our team, when making the appointment by phone.

The delivery time is 7 working days for a delivery at home or in a post office in Metropolitan France, Monaco and Corsica. Within the European Union, the delivery time is about 10 working days. Please note that these delays may be extended for various reasons beyond our control. We assure you that we will do our best to ensure that your products are delivered quickly.

If you choose an express delivery by Chronopost, parcels will be delivered the next day before 01:00pm, at the address of your choice or your chosen Pick up point. The delay is 3 days for Europe. Excluding weekends and holidays. We will dispatch the very day all the orders received before 11:00am and the next day the ones received after 11:00am. 

Orders can be picked up at Matcha Café and Matcha Café To Go during the opening hours of these two locations, which you can find on the Matcha Café website http://umamiparis.com/matchacafe/. When your order is available at the Matcha Café of your choice, you will receive an email informing you of its availability and the opening hours of the Matcha Café. You can reach Matcha Café on +33 (0)1 48 04 06 02 and Matcha Café To Go on +33 (0)1 45 74 73 22.

If you have chosen to be delivered at a Point Relais (Pick-up & Go location) by Colissimo, the delivery time is 7 working days. The Point Relais is ensured by a third party company and UMAMI cannot be held responsible for any delay of delivery caused by the post office.

If you have chosen the delivery to Matcha Café or Matcha Café To Go, the packages are delivered on Tuesday and Thursday and are kept one week at the collection point before being sent back to our warehouse.

The status of your order is updated regularly until it is delivered. If you notice that the status of your order is blocked on "preparation" or "in the course of delivery" for several days, it may be possible that its delivery has been delayed for reasons beyond our control or that our carrier has encountered a problem causing a delay in delivery. Your package will be delivered as soon as possible. 

However, if the status of your order shows "delivered" and you have not received your order, please contact our customer service by email at contact@umamiparis.com or by phone on +33 (0)1 43 94 97 91. 

If you chose to pick up your order at Matcha Café or Matcha Café To Go and it was not available when you went there, it may not have been delivered yet. Orders are delivered to Matcha Café and Matcha Café To Go twice a week, on Tuesdays and Thursdays. You will receive a confirmation email notifying you that your order is available at the collection point when it is ready for collection. If you have received a confirmation email and your order is not available, please contact our customer service by email at contact@umamiparis.com or by phone on +33 (0)1 43 94 97 91.

Umami will send you several emails to keep you informed of the progress of your order. When your order is sent to the delivery company you have selected, a tracking number will be sent to you so that you can follow the progress of your order. If you need help or information, please contact our customer service by email at contact@umamiparis.com or by phone on +33 (0)1 43 94 97 91.

In case of an error during the delivery choice, we invite you to contact our customer service by email at contact@umamiparis.com or by phone on +33 (0)1 43 94 97 91. Our team will do its best to rectify the delivery method of your order.

If you are absent at the time of delivery of your order, the post office offers to deposit your parcel in your mailbox, if it is standardized and if the dimensions allow it, or to give the parcel to a person present at your address. The delivery of your package can also be rescheduled or it will be deposited in the post office indicated on a notice left in your mailbox.

For more information, please visit the following address: https://aide.laposte.fr/contenu/gerer-une-livraison-de-colis-lors-de-mon-absence

For a Chronopost delivery, you will be notified the day before and you will be able to re schedule your delivery if you want to. If you are absent at the time of delivery of your order, you will be able to re schedule it at the date of your choice o make your parcel be delivered in one of the relay points.

In spite of all the care that we bring to the orders of our customers and in spite of the quality control that we carry out before each forwarding, it can be, in exceptional circumstances, that an article misses or that an error on a product is made. In the event that one or more products of your order are missing / are not the products ordered, we invite you to contact our customer service by email at contact@umamiparis.com or by phone on +33 (0)1 43 94 97 91 with your invoice number and the names of the missing / wrong products. A photo of all the products actually received may be requested. The concerned items may be out of stock, in which case we will suggest you to wait for the return in stock or to obtain a refund.

In spite of all the care we bring to our customers’ orders and in spite of the quality control that we carry out before each shipment, it may happen, in exceptional circumstances, that you receive a damaged article or a different article from the one you ordered. In this case, please contact our customer service by email at contact@umamiparis.com or by phone on +33 (0)1 43 94 97 91. A picture of the damaged or wrong product will be requested. 

Any product purchased online on the Umami Paris website can be reimbursed within fourteen (14) days, as long as it meets the following conditions: the product must be returned complete, unused, in perfect condition, in its original packaging and correctly protected, accompanied by a copy of the invoice and the return form. To obtain a refund, please contact our customer service by email at contact@umamiparis.com or by phone on +33 (0)1 43 94 97 91. This refund will be made to the bank account debited when the product was ordered within thirty (30) days of Umami Paris receiving the product. You will be responsible for the return shipping costs.

We offer you the possibility to create several delivery addresses from your customer space. When you place your order, you can select the delivery address of your choice. Once your order has been paid, you can no longer change the delivery address chosen for this order.

Our online shop offers you :

• a delivery by post to the address of your choice

• pick-up at a Point Relais (Pick-up & Go location) or at the post office

• a free pick-up at one of our points of sale (Matcha Café or Matcha café To Go) or at our warehouse in the Paris area (by appointment only, with presentation of an invoice)

• an express delivery by Chronopost at the address of your choice

Our online shop’s (www.umamiparis.com) delivery area covers metropolitan France as well as the following countries members of the European Union :

Zone 1 : Germany, Belgium, Luxembourg, Netherlands

Zone 2 : Ireland, Austria, Portugal, Spain, Italy, United-Kingdom

Zone 3 : Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden

Zone 4 : Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania

Delivery is free starting from 85€ of purchase including VAT for shipments in Metropolitan France. For other prices and delivery methods by Umami Paris, go to our “Delivery and returns” section.

Each order is packed with the greatest care by our order pickers. They respect a well-defined protocol guaranteeing the safety of your products to avoid that you receive damaged products during the delivery.