Delivery & Returns

Would you like to know more about our delivery service and return policies ? You've come to the right place. Umami values ​​transparency and customer service. We're here to help if you have any questions about your order. Need information about tracking, delivery times, or a possible product return? Check out our FAQs at the bottom of the page. Need more information? Contact our customer service by email at contact@umamiparis.com

After receiving your order, it will be prepared and shipped within 24-48 hours .
Find the prices and delivery times below (approximate delivery times from the time your order is shipped ).

Metropolitan France

(Incluant la Corse & Monaco)
  • Warehouse pickup*: Monday to Friday / FREE
  • Pick up at Matcha Café (Paris 3rd) **: Parcels delivered on Tuesday and Thursday / FREE
  • Pick up at Matcha Café To Go (Paris 17th): Parcels delivered on Wednesdays and Fridays / FREE
  • Collection from relay point: 3-5 working days *** / €5.90
  • Home delivery: 3-5 working days *** / €7.50
  • Post office collection: 3-5 working days *** / €7.50
  • Chronopost: 1-2 working days excluding weekends *** / €9.50
  • Chronopost relay: 1-2 working days excluding weekends *** / €5.90

European Union Zone 1

(Allemagne, Belgique, Luxembourg, Pays-Bas)
  • Home delivery: 10 working days *** / €10
  • Chronopost: 1-3 working days excluding weekends *** / €20

European Union Zone 2

(Irlande, Autriche, Portugal, Espagne, Italie, Royaume-Uni)
  • Home delivery: 10 working days *** / €15
  • Chronopost: 1-3 working days excluding weekends *** / €25

European Union Zone 3

(Danemark, Estonie, Hongrie, Lettonie, Lituanie, Pologne, République Tchèque, Slovaquie, Slovénie, Suède)
  • Home delivery: 10 working days *** / €15
  • Chronopost: 1-3 working days excluding weekends *** / €30

European Union Zone 4

(Bulgarie, Chypre, Croatie, Finlande, Grèce, Islande, Malte, Norvège, Roumanie)
  • Home delivery: 10 working days *** / €20
  • Chronopost: 1-3 working days excluding weekends *** / €30

* For any warehouse collection request, the customer is invited to contact us by email: contact@umamiparis.com to arrange an appointment.
The customer is invited to come to 2, avenue Jean Moulin, 94120 Fontenay-sous-Bois, France , with the order confirmation email and proof of identity . If one of these documents cannot be presented, no package can be delivered to the customer.

** Packages will only be kept at Matcha Café (Paris 3rd) and Matcha Café To Go (Paris 17th) for one week . After this period, they will be returned to our premises.
The Matcha Café is open Mondays from 11:30 a.m. to 7 p.m. , Tuesday to Friday from 9 a.m. to 7 p.m. and Saturdays and Sundays from 10 a.m. to 7 p.m.
Matcha Café To Go is open Monday to Saturday from 11:30 a.m. to 3 p.m. and from 4 p.m. to 7 p.m.

*** This time is indicative and may be longer depending on the carrier's capabilities.
Umami cannot be held responsible for any delay caused by La Poste and beyond its control. For Chronopost delivery, orders received before 11 a.m. will be shipped the same day and packages delivered the next day before 1 p.m. Orders received after 11 a.m. will be shipped the next day and delivered the day after before 1 p.m. Excluding weekends and public holidays. Orders received on Friday delivered on Monday. The day before delivery, you will be notified by email and SMS .

For any questions, please consult our FAQ