Warehouse pickup is by appointment only. Once your order is ready, you will receive a confirmation email. We invite you to contact our team at +33 (0)1 43 94 97 91, Monday to Friday between 9:30 a.m. and 5:30 p.m., to schedule an appointment to collect your order. You can collect your order at the times agreed upon with our team when making an appointment by phone.

Delivery times are 7 working days for home or post office delivery in mainland France, Monaco, and Corsica. Within the European Union, delivery times are approximately 10 working days. Please note that these times may be extended for various reasons beyond our control. We assure you that we will do everything possible to ensure your products are delivered to you quickly.

If you have chosen Chronopost express delivery, packages will be delivered the day after dispatch before 1 p.m., to the address of your choice or to a relay point, or within 3 days after dispatch in Europe. Excluding weekends and public holidays. We dispatch all orders received before 11 a.m. the same day and all orders received after 11 a.m. the next day.

Orders can be collected from Matcha Café and Matcha Café To Go during the opening hours of these two collection points, which you can find on the Matcha Café website http://umamiparis.com/matchacafe/ . When your order is available at the Matcha Café of your choice, you will receive an email informing you of its availability and the Matcha Café's opening hours. You can contact Matcha Café at 0148040602 and Matcha Café To Go at 01 45 74 73 22

If you have chosen delivery to a Colissimo collection point, the delivery time is 7 working days. Delivery to a collection point is handled by a third-party company and UMAMI cannot be held responsible for any delivery delays caused by La Poste and beyond its control.

Packages are delivered on Tuesdays and Thursdays to Matcha Café (République) and on Wednesdays and Fridays to Matcha Café To Go (17th) and are kept for 14 days at the collection points before being returned to our warehouse.

The status of your order is updated regularly until it is delivered. If you notice that the status of your order has been stuck on “preparing” or “in delivery” for several days, it is possible that its delivery has been delayed for reasons beyond our control or that our carrier has encountered an issue causing a delivery delay. Your package will be delivered to you as soon as possible. However, if the status of your order displays “delivered” and you have not received your order, please contact our customer service by email at contact@umamiparis.com or by phone at +33 (0)1 43 94 97 91. If you chose to collect your order from Matcha Café or Matcha Café To Go and it was not available when you went there, it may not have been delivered yet. Orders are delivered to Matcha Café and Matcha Café To Go twice a week. You will receive a confirmation email informing you that your order is available at the collection point when it is ready to be collected. However, if you have received a confirmation email and your order is not available, please contact our customer service by email at contact@umamiparis.com or by phone at +33 (0)1 43 94 97 91.

Umami will send you several emails to keep you informed of the progress of your order. When your order is sent to the delivery service provider you selected, you will be sent a tracking number to allow you to follow the progress of your order. If you need assistance or information, please contact our customer service by email at contact@umamiparis.com or by phone at +33 (0)1 43 94 97 91.

If you make a mistake in your delivery choice, please contact our customer service by email at contact@umamiparis.com or by phone at +33 (0)1 43 94 97 91. Our team will do everything possible to correct the delivery method for your order.

If you are not there when your order is delivered, La Poste offers to drop off your parcel in your mailbox, if it is standardized and the dimensions allow it, or to hand the parcel to someone present at your address. The delivery of your parcel can also be rescheduled or it will be left pending at the post office indicated on a delivery notice left in your mailbox. Find more information at the following address: https://aide.laposte.fr/contenu/gerer-une-livraison-de-colis-lors-de-mon-absence For a Chronopost home delivery, you will be informed the day before your delivery and can reschedule it if you wish. If you are not there on the day of delivery, you can choose to reschedule your delivery to the date of your choice or have your parcel delivered to one of the local points.

Despite all the care we take with our customers' orders and despite the quality control we carry out before each shipment, it may exceptionally happen that an item is missing or that an error is made on a product. In the event that one or more products in your order are missing/are not the products ordered, we invite you to contact our customer service by email at contact@umamiparis.com or by telephone at +33 (0)1 43 94 97 91 with your invoice number and the names of the missing/incorrect products. You may be asked for a photo of all the products actually received. The items concerned may be out of stock, in which case we will offer you to wait for them to be returned to stock or to obtain a refund.

Despite all the care we take with our customers' orders and despite the quality control we carry out before each shipment, it may exceptionally happen that you receive a damaged or different item from the one ordered. In this case, please contact our customer service by email at contact@umamiparis.com or by phone at +33 (0)1 43 94 97 91. You will be asked to provide a photo of the damaged or incorrect product.

Any product purchased online on the Umami Paris website can be refunded within fourteen (14) days, provided that it meets the following conditions: the product must be returned complete, unused, in perfect condition, in its original packaging and properly protected, accompanied by a copy of the invoice and the return slip. To obtain a refund, please contact our customer service by email at contact@umamiparis.com or by telephone at +33 (0)1 43 94 97 91. This refund will be made to the bank account debited when ordering the product within thirty (30) days after Umami Paris receives the product. You will be responsible for the return shipping costs.

We offer you the option to create multiple delivery addresses from your customer area. This way, when placing your order, you can select the delivery address of your choice. Once your order is paid for, you can no longer change the delivery address chosen for that order.

Our online store offers you:

• delivery by post to the address of your choice
• collection from a relay point, post office
• free collection from one of our points of sale (Matcha Café or Matcha café To Go) or from our warehouse in the Paris region (by appointment only, with presentation of the invoice).
• express Chronopost delivery to the address of your choice

The delivery area of ​​the online store www.umamiparis.com covers mainland France and the following European Union countries:

Zone 1: Germany, Belgium, Luxembourg, Netherlands.

Zone 2: Ireland, Austria, Portugal, Spain, Italy, United Kingdom.

Zone 3: Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden.

Zone 4: Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania.

Delivery is free for orders over €85 including VAT for shipments within Metropolitan France. To find out other prices and delivery methods from Umami Paris, visit our “Delivery and returns” page.

Each order is carefully packaged by our preparers. They follow a well-defined protocol to ensure the safety of your products and prevent you from receiving damaged products upon delivery.