Warehouse pickup is by appointment only. Once your order is ready, you will receive a confirmation email. We invite you to contact our team at +33 (0)1 43 94 97 91, Monday to Friday between 9:30 a.m. and 5:30 p.m., to schedule an appointment to collect your order. You can collect your order at the times agreed upon with our team when making an appointment by phone.

Delivery times are 7 working days for home or post office delivery in mainland France, Monaco, and Corsica. Within the European Union, delivery times are approximately 10 working days. Please note that these times may be extended for various reasons beyond our control. We assure you that we will do everything possible to ensure your products are delivered to you quickly.

If you have chosen Chronopost express delivery, packages will be delivered the day after dispatch before 1 p.m., to the address of your choice or to a relay point, or within 3 days after dispatch in Europe. Excluding weekends and public holidays. We dispatch all orders received before 11 a.m. the same day and all orders received after 11 a.m. the next day.

Orders can be collected from Matcha Café and Matcha Café To Go during their respective opening hours, which can be found on the Matcha Café website. When your order is ready for collection at your chosen Matcha Café, you will receive an email informing you of its availability and the opening hours. You can contact Matcha Café at 0148040602 and Matcha Café To Go at 01 45 74 73 22.

If you have chosen delivery to a Colissimo collection point, the delivery time is 7 working days. Delivery to a collection point is handled by a third-party company and UMAMI cannot be held responsible for any delivery delays caused by La Poste and beyond its control.

Packages are delivered on Tuesdays and Thursdays to Matcha Café (République) and on Wednesdays and Fridays to Matcha Café To Go (17th) and are kept for 14 days at the collection points before being returned to our warehouse.

Your order status is updated regularly until delivery. If you notice that your order status has been stuck on “preparing” or “out for delivery” for several days, it may be delayed due to circumstances beyond our control, or our carrier may have encountered a problem causing a delivery delay. Your package will be delivered as soon as possible. However, if your order status shows “delivered” and you have not received your order, please contact our customer service team by email at shop@umamiparis.com or by phone at +33 (0)1 43 94 97 91. If you chose to pick up your order at Matcha Café or Matcha Café To Go and it was not available when you arrived, it may not have been delivered yet. Orders are delivered to Matcha Café and Matcha Café To Go twice a week. You will receive a confirmation email informing you that your order is available for collection when it is ready. However, if you have received a confirmation email and your order is not available, please contact our customer service by email at contact@umamiparis.com or by phone at +33 (0)1 43 94 97 91.

Umami will send you several emails to keep you informed about the progress of your order. Once your order is handed over to the delivery provider you selected, you will receive a tracking number so you can follow its progress. If you need help or information, please contact our customer service by email at shop@umamiparis.com or by phone at +33 (0)1 43 94 97 91.

If you made an error in your delivery choice, please contact our customer service by email at shop@umamiparis.com or by phone at +33 (0)1 43 94 97 91. Our team will do everything possible to correct the delivery method for your order.

If you are not home when your order is delivered, La Poste offers to leave your parcel in your mailbox, provided it is a standard size and dimensions allow, or to hand the parcel to someone present at your address. Delivery can also be rescheduled, or your parcel will be held at the post office indicated on a delivery notice left in your mailbox. Find more information at the following address: https://aide.laposte.fr/contenu/gerer-une-livraison-de-colis-lors-de-mon-absence .

For Chronopost home deliveries, you will be notified the day before your delivery and can reschedule it if you wish. If you are absent on the day of delivery, you can choose to reschedule your delivery for a date of your choice or have your package delivered to one of the nearby collection points.

Despite the utmost care we take with our customers' orders and the quality control checks we perform before each shipment, it is possible, in exceptional circumstances, that an item may be missing or an error may occur. If one or more products in your order are missing or are not the products ordered, please contact our customer service department by email at shop@umamiparis.com or by phone at +33 (0)1 43 94 97 91, providing your invoice number and the names of the missing or incorrect products. You may be asked to provide a photo of all the products you actually received. The items in question may be out of stock, in which case we will offer you the option of waiting for them to be restocked or receiving a refund.

Despite the utmost care we take with our customers' orders and the quality control checks we perform before each shipment, it is possible, in exceptional circumstances, that you may receive a damaged item or one that differs from the one ordered. In this case, please contact our customer service department by email at shop@umamiparis.com or by phone at +33 (0)1 43 94 97 91. A photo of the damaged or incorrect product will be required.

Any product purchased online from the Umami Paris website is eligible for a refund within fourteen (14) days, provided it meets the following conditions: the product must be returned complete, unused, in perfect condition, in its original packaging and properly protected, along with a copy of the invoice and the return slip. To obtain this, please contact our customer service department by email at shop@umamiparis.com or by phone at +33 (0)1 43 94 97 91. This refund will be issued to the bank account debited when the product was ordered, within thirty (30) days of Umami Paris receiving the returned product. Return shipping costs are your responsibility.

We offer you the option to create multiple delivery addresses from your customer area. This way, when placing your order, you can select the delivery address of your choice. Once your order is paid for, you can no longer change the delivery address chosen for that order.

Our online store offers you:

• delivery by post to the address of your choice
• collection from a relay point, post office
• free collection from one of our points of sale (Matcha Café or Matcha café To Go) or from our warehouse in the Paris region (by appointment only, with presentation of the invoice).
• express Chronopost delivery to the address of your choice

The delivery area for the online store www.umamiparis.com covers metropolitan France and the following European Union countries:

Zone 1: Germany, Belgium, Luxembourg, Netherlands.

Zone 2: Ireland, Austria, Portugal, Spain, Italy, United Kingdom.

Zone 3: Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden.

Zone 4: Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania.

Delivery is free for orders over €85 (including VAT) within Metropolitan France. For other prices and delivery options from Umami Paris, please visit our “Delivery and Returns” page.

Each order is carefully packaged by our preparers. They follow a well-defined protocol to ensure the safety of your products and prevent you from receiving damaged products upon delivery.