+33 (0) 1 43 94 97 91

Free delivery in France from 85€ incl. taxes ! - Shipping under 24-48h !

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Free shipping from 85 €*

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Delivery and returns

You want more information about our delivery service and our return policy ? You are in the right place. Umami Paris defends values of transparency and proximity with its customers. We stay attentive to your needs and remarks regarding your orders. Should you need more information, please contact our customer service at +33 (0)1 43 94 97 91 or by email at contact@umamiparis.com.

Free delivery in France from 85€ incl. taxes.

Chart of approximate delivery time

After reception, your order will be prepared and shipped within 24h-48h. The chart below indicates the approximate delivery time once the order has been shipped. 

picto france

Metropolitan France

(including Corsica and Monaco)

picto europe zone 1

European Union
Zone 1 ****

picto europe zone 2 & 3

European Union
Zone 2 & 3 ****

picto europe zone 4

European Union
Zone 4 ****

picto umami

Collect in warehouse *

(on appointment only)

From Monday to Friday

FREE

picto matcha café

Matcha Café (Paris, 3) or Matcha Café To Go (Paris, 17) collect **

Package delivered on Tuesday and Thursday

FREE

picto point relais

Relay point collect

3-5 working days ***

5,90€

picto domicile

Home delivery

3-5 working days ***

7,50€

10 working days ***

10€

10 working days ***

15€

10 working days ***

20€

picto poste

Post office collect

3-5 working days ***

7,48€

picto umami

Collect in warehouse *

(on appointment only)

picto matcha café

Matcha Café (Paris, 3) or Matcha Café To Go (Paris, 17) collect

picto point relais

Relay point collect

picto domicile

Home delivery

picto poste

Post office collect

picto domicile

Home delivery

picto domicile

Home delivery

picto france

Metropolitan France

(including Corsica and Monaco)

From Monday to Friday

Free

Package delivered on Tuesday and Thursday

Free

3-5 working days ***

5,90€

3-5 working days ***

7,50€

3-5 working days ***

7,48€

picto europe zone 2 & 3

European Union
Zone 2 & 3 ****

10 working days ***

15€

picto europe zone 4

European Union
Zone 4 ****

10 working days ***

20€

* For any request for collect in warehouse, the customer is invited to call the following number: +33 (0) 1 43 94 97 91 or contact us by email: contact@umamiparis.com to arrange an appointment. The client is invited to present at 2, avenue Jean Moulin, 94120 Fontenay-sous-Bois, France, provided with the confirmation e-mail of order and a piece of identification. If any of these proofs can not be presented, no parcel can be delivered to the client.

** Packages will be kept at the Matcha Café (Paris, 3) and Matcha Café To Go (Paris, 17) during a week. After this deadline, they will be sent back to our offices. Matcha Café is open from Monday to Friday from 09:00am to 07:00pm and from 10:00am to 07:00pm on Saturday and Sunday. Matcha Café To Go is open from Monday to Saturday from 09:30am to 02:30pm and from 04:00pm to 07:00pm.

*** This delay is indicative and may be longer depending on the carrier's possibilities. UMAMI can not be held responsible for any delay caused by La Poste and beyond its control.

**** Zone 1 : Allemagne, Belgique, Luxembourg, Pays-Bas
Zone 2: Ireland, Austria, Portugal, Spain, Italy, United Kingdom.
Zone 3: Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden.
Zone 4: Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Malta, Norway, Romania.

ORDER TRACKING :

UMAMI will send you several emails to keep you informed of the progress of your order. When your order is forwarded to the delivery provider selected by you, a tracking number is sent to you for allow you to track the progress of your order.

If you need help or information, please contact our customer service by email at contact@umamiparis.com or by phone at +33 (0) 1 43 94 97 91.

PAYBACK

Any product purchased online on the UMAMI website may be refunded within fourteen (14) days, as long as it complies with the following conditions: the product must be returned completely, unused, in perfect condition, in its original packaging and properly protected, accompanied by the copy of the invoice and the good back. To obtain it, please contact our customer service by email at contact@umamiparis.com or by phone at +33 (0)1 43 94 97 91.

This refund will be made on the bank account debited when ordering the product within thirty (30) days after receipt by UMAMI of the product. The return postage will be at your expense.

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