Free delivery in France from 85€ incl. taxes ! - Shipping under 24-48h !

Importer of Japanese artisanal fine foods and ingredients

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Delivery and returns

You want more information about our delivery service and our return policy ? You are in the right place. Umami Paris defends values of transparency and proximity with its customers. We stay attentive to your needs and remarks regarding your orders. Should you need more information, please contact our customer service at +33 (0)1 43 94 97 91 or by email at contact@umamiparis.com.

Free delivery in France from 85€ incl. taxes.

Chart of approximate delivery time

After reception, your order will be prepared and shipped within 24h-48h. The chart below indicates the approximate delivery time once the order has been shipped. 

picto umami

Collect in warehouse *

(on appointment only)

picto matcha café

Matcha Café (Paris, 3)
or
Matcha Café To Go (Paris, 17) collect **

picto point relais

Relay point collect

picto domicile

Home delivery

picto poste

Post office collect

chronopost

Chronopost

chronopost

Chronopost relay

picto france

Metropolitan France

(including Corsica and Monaco)

From Monday to Friday

FREE

Package delivered on Tuesday and Thursday

FREE

3-5 working days ***

5,90€

3-5 working days ***

7,50€

3-5 working days ***

7,50€

3-5 working days excluding week-ends ***

9,50€

3-5 working days excluding week-ends ***

5,90€

picto europe zone 1

European Union
Zone 1 ****

10 working days ***

10€

10 working days excluding week-ends ***

20€

picto europe zone 1

European Union
Zone 2 ****

10 working days ***

15€

10 working days excluding week-ends ***

25€

picto europe zone 1

European Union
Zone 3 ****

10 working days ***

15€

10 working days excluding week-ends ***

30€

picto europe zone 1

European Union
Zone 4 ****

10 working days ***

20€

10 working days excluding week-ends ***

30€

* For any request for collect in warehouse, the customer is invited to call the following number: +33 (0) 1 43 94 97 91 or contact us by email: contact@umamiparis.com to arrange an appointment. The client is invited to present at 2, avenue Jean Moulin, 94120 Fontenay-sous-Bois, France, provided with the confirmation e-mail of order and a piece of identification. If any of these proofs can not be presented, no parcel can be delivered to the client.

** Packages will be kept at the Matcha Café (Paris, 3) and Matcha Café To Go (Paris, 17) during a week. After this deadline, they will be sent back to our offices. Matcha Café is open from Monday to Friday from 09:00am to 07:00pm and from 10:00am to 07:00pm on Saturday and Sunday. Matcha Café To Go is open from Monday to Saturday from 09:30am to 02:30pm and from 04:00pm to 07:00pm.

*** This delay is indicative and may be longer depending on the carrier's possibilities. UMAMI can not be held responsible for any delay caused by La Poste and beyond its control. 

**** Zone 1 : Allemagne, Belgique, Luxembourg, Pays-Bas
Zone 2: Ireland, Austria, Portugal, Spain, Italy, United Kingdom.
Zone 3: Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden.
Zone 4: Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Malta, Norway, Romania.

Questions and answers regarding delivery and returns by Umami Paris

> More informations in our FAQ. 

  • What are the delivery sont options ?

Our online shop offers you :

- a delivery by post to the address of your choice

- a pick-up at a Point Relais (Pick-up & Go location) or at the post office

- a free pick-up at one of our points of sale (Matcha Café or Matcha café To Go) or at our warehouse in the Paris area (by appointment only, with presentation of an invoice)

- an express delivery by Chronopost at the address of your choice

  • How do I change my delivery address ?

We offer you the possibility to create several delivery addresses from your customer space. When you place your order, you can select the delivery address of your choice. Once your order has been paid, you can no longer change the delivery address chosen for this order.

  • How is the delivery tracking going ?

Umami will send you several emails to keep you informed of the progress of your order. When your order is sent to the delivery company you have selected, a tracking number will be sent to you so that you can follow the progress of your order. If you need help or information, please contact our customer service by email at contact@umamiparis.com or by phone on +33 (0)1 43 94 97 91.

  • How do I make a return ?

Any product purchased online on the Umami Paris website can be reimbursed within fourteen (14) days, as long as it meets the following conditions: the product must be returned complete, unused, in perfect condition, in its original packaging and correctly protected, accompanied by a copy of the invoice and the return form. To obtain a refund, please contact our customer service by email at contact@umamiparis.com or by phone on +33 (0)1 43 94 97 91.

This refund will be made to the bank account debited when the product was ordered within thirty (30) days of Umami Paris receiving the product. You will be responsible for the return shipping costs.

  • What happens if I am not here for the delivery ?

If you are absent at the time of delivery of your order, the post office offers to deposit your parcel in your mailbox, if it is standardized and if the dimensions allow it, or to give the parcel to a person present at your address. The delivery of your package can also be rescheduled or it will be deposited in the post office indicated on a notice left in your mailbox.

For more information, please visit the following address: https://aide.laposte.fr/contenu/gerer-une-livraison-de-colis-lors-de-mon-absence 

For a Chronopost delivery, you will be notified the day before and you will be able to re schedule your delivery if you want to. If you are absent at the time of delivery of your order, you will be able to re schedule it at the date of your choice o make your parcel be delivered in one of the relay points.

  • I made a mistake during the delivery choice, what should I do ?

In case of an error during the delivery choice, we invite you to contact our customer service by email at contact@umamiparis.com or by phone on +33 (0)1 43 94 97 91. Our team will do its best to rectify the delivery method of your order.

  • How long does it take to receive my order at a Matcha Café or a Point Relais (Pick up & Go location) ?

If you have chosen to be delivered at a Point Relais (Pick-up & Go location) by Colissimo, the delivery time is 7 working days. The Point Relais is ensured by a third party company and UMAMI cannot be held responsible for any delay of delivery caused by the post office.

For a delivery by Chronopost Pick-up, the delivery will be the day after the dispatch, before 01:00pm.

If you have chosen the delivery to Matcha Café or Matcha Café To Go, the packages are delivered on Tuesday and Thursday and are kept one week at the collection point before being sent back to our warehouse.

  • What is the delivery time of my order ?

The delivery time is 7 working days for a delivery at home or in a post office in Metropolitan France, Monaco and Corsica. Within the European Union, the delivery time is about 10 working days. Please note that these delays may be extended for various reasons beyond our control. We assure you that we will do our best to ensure that your products are delivered quickly.If you choose an express delivery by Chronopost, parcels will be delivered the next day before 01:00pm, at the address of your choice or your chosen Pick up point. The delay is 3 days for Europe. Excluding weekends and holidays. We will dispatch the very day all the orders received before 11:00am and the next day the ones received after 11:00am.