Free delivery in France from 85€ incl. taxes ! - Shipping under 24-48h !

Importer of Japanese artisanal fine foods and ingredients

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I didn't receive my order

The status of your order is updated regularly until it is delivered. If you notice that the status of your order is blocked on "preparation" or "in the course of delivery" for several days, it may be possible that its delivery has been delayed for reasons beyond our control or that our carrier has encountered a problem causing a delay in delivery. Your package will be delivered as soon as possible. 

However, if the status of your order shows "delivered" and you have not received your order, please contact our customer service by email at contact@umamiparis.com or by phone on +33 (0)1 43 94 97 91. 

If you chose to pick up your order at Matcha Café or Matcha Café To Go and it was not available when you went there, it may not have been delivered yet. Orders are delivered to Matcha Café and Matcha Café To Go twice a week, on Tuesdays and Thursdays. You will receive a confirmation email notifying you that your order is available at the collection point when it is ready for collection. If you have received a confirmation email and your order is not available, please contact our customer service by email at contact@umamiparis.com or by phone on +33 (0)1 43 94 97 91.