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Importer of Japanese artisanal fine foods and ingredients

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FAQ - Payment & refund

You possess a promotional code and it doesn't work? Contact Umami Paris customer service by email at contact@umamiparis.com or by phone on +33 (0)1 43 94 97 91. Our team will be able to answer your request quickly and do what is necessary to solve the problem.

When validating your cart, before payment and the choice of the delivery options, you can enter a promotional code in the dedicated box. Enter the code, then click on the “OK” button. The promotional code will be added and the discount relative to this code will show on the order summary.

You can pay your purchases by credit card, VISA, MasterCard or PayPal. The payment by credit card is made via an encrypted service CM-CIC P@iemnt. This encrypted service allows you to keep your confidential data and to make your purchases in complete security. Depending on your bank, you may be asked to verify the code.

Should there be a problem with the order you made on our website, please contact our customer service at +33 (0)1 43 94 97 91 or by sending an email at contact@umamiparis.com 

If no solution can be found out-of-court to solve the problem, you can refer to the consumption mediator in compliance with articles L611-1 à L 641-1 et R 612-1 à R 616-2 of the Consumption Code.

The consumption mediator is neutral, independent, impartial and is not part of the company with whom the consumer has a disagreement. 

Before referring to the consumption mediator, the consumer must have tried to solve the disagreement directly with the company by sending a written reclamation or by any other reclamation method stipulated in the contract made with the company. 

The mediation is an extrajudicial regulation of consumption litigations.

If the conditions are fulfilled, the mediation will work through a specific process according to the applicable texts. This procedure is free for the consumer (R612-1 of the Consumption Code). 

In order to refer to the consumption mediator, if no agreement could be found with the company, please contact : 

MEDIATION – VIVONS MIEUX ENSEMBLE 

www.mediation-vivons-mieux-ensemble.fr
465 avenue de la Libération 54000 NANCY
mediation@vivons-mieux-ensemble.fr