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Importer of Japanese artisanal fine foods and ingredients

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My order is incomplete, what should I do ? / I didn’t receive the product I ordered, what should I do ?

In spite of all the care that we bring to the orders of our customers and in spite of the quality control that we carry out before each forwarding, it can be, in exceptional circumstances, that an article misses or that an error on a product is made. In the event that one or more products of your order are missing / are not the products ordered, we invite you to contact our customer service by email at contact@umamiparis.com or by phone on +33 (0)1 43 94 97 91 with your invoice number and the names of the missing / wrong products. A photo of all the products actually received may be requested. The concerned items may be out of stock, in which case we will suggest you to wait for the return in stock or to obtain a refund.